PAYMENT PROCESSING FEES FOR CREDIT CARDS AND PAYPAL - NEW DIRECT BANK TRANSFERS

PAYMENT PROCESSING FEES FOR CREDIT CARDS AND PAYPAL - NEW DIRECT BANK TRANSFERS

SUMMARY

A payment processing fee of 2.5% applies for all Visa, MasterCard and American Express payments. A payment processing fee of 3% applies for all Paypal payments.

MORE INFORMATION

  • A payment processing fee of 2.5% applies for all Visa, MasterCard and American Express payments for NEW bookings made on or after the 1st September 2017.

  • For PayPal transactions, a fee of 3% applies

  • It does not apply to bookings made prior to this date.

FAQ

Is it common practice to charge a payment fee on credit card payments?

Yes, most accommodation venues do and, this allows us to keep room rates low

Was I told about the fee prior to booking?

Yes, this information is displayed on the website you booked on

What if I don’t want to pay the fee?

You're welcome to use direct bank transfer within 24 hours of making a booking and, at least 7 days before arrival or, cancel your booking within 24 hours of making it at no fee


PAYING BY DIRECT BANK TRANSFER

Guests are welcome to transfer funds within 24 hours of making a booking into our bank account. Once complete please email a screenshot to help@apartmentsofmelbourne.com.au.


Payable to the corresponding property you have booked:

NORTHBANK APARTMENTS PTY LTD, COLLINS STREET APARTMENTS PTY LTD, OR EMPIRE MELBOURNE CENTRAL PTY LTD.

COMMONWEALTH BANK

BSB: 063020

ACCOUNT:  (1064 8496 for Northbank) (1064 8509 for Collins) (1064 6968 for Empire)

REF: Use your booking number

Please note; Bookings without payment are automatically cancelled after 24 hours. Direct bank transfer is not available for bookings arriving within 7 days.


INTERNAL PROCESS
Confirming a BANK TRANSFER payment has been received:
Load a support ticket and assign to Corporate Services
A screenshot will be supplied by Corporate Services and reassigned to the team to process once the payment has cleared

Recording the payment:
Once confirmed, record the payment in the folio using payment code BANK TRANSFER

Making payment for the credit card booking fee:
This can be done by any team member but must be done prior to checkout. Open the booking, go to folio, go to ADD Payment, click on the payment method, add payment and process.

Voiding the credit card booking fee:
This applies to expedia or agoda bookings as their rates already include this fee;
Go to booking, go to folio, go to adjust charge, select CREDIT CARD PAYMENT FEE within the taxes and fees drop down menu as the charge type to credit, enter the amount and submit


    • Related Articles

    • POSITIVE ID REQUIREMENTS - MINIMUM CHECK-IN REQUIREMENTS - UPDATED CREDIT CARD PAYMENT REQUIREMENTS

      At Apartments of Melbourne we are required to comply with Federal, State and Local Government laws. In addition, we also must meet requirements of the buildings we operate in and, our insurance policies. We have become a POSITIVE IDENTIFICATION ...

    • AGODA BOOKINGS NEW PREPAYMENT PROGRAM

      UPC Plus Under ePass Collins St & Northbank have joined the AGP prepayment program where Agoda prepays for 12 months of expected bookings. Instead of charging many virtual cards, each booking will deduct off the prepaid amount like on a bank ...

    • ORDERING A NEW SECURITY FOB

      FOR COLLINS STREET Security access FOB’s are ordered from the Owners Corporation using a prescribed form, included payment and authority document. Before ordering a replacement or new FOB follow these steps: LOST FOBS Raise a support ticket and ...

    • CREDIT CARD SECURITY HOLDS AND BONDS

      For the security of all guests it’s important we understand who is staying and collect important information. Our team use Apps to collect your name, address and phone number. We are required to also verify a valid photo ID i.e. a driver’s license or ...

    • APPOINTING NEW CREW MEMBERS

      In addition to our training and induction plan which articulates the recruitment process, this guide articulates the process for actually hiring people from an administration point of view. THIS FIRST PART IS COMPLETED BY PROPERTY MANAGERS OR ...