ORDERING A NEW SECURITY FOB

ORDERING A NEW SECURITY FOB

FOR COLLINS STREET

Security access FOB’s are ordered from the Owners Corporation using a prescribed form, included payment and authority document. Before ordering a replacement or new FOB follow these steps:

LOST FOBS

  1. Raise a support ticket and assign to corporate services

  2. Confirm with the guest the FOB is missing and email them the information below

  3. Charge guests credit card for the lost FOB and/or keys

  4. Issue a team alert to say the FOB is missing

  5. Complete and send an order form using the form in the attachments section of this article using the support ticket

  6. Add a copy of the lease with the form by going to Zoho Docs/ApartmentsofMelbourne/Landlords

  7. Call the Owners Corporation Manager to confirm receipt of order

 

ADDITIONAL FOBS

  1. Raise a support ticket

  2. Complete and send an order form using the form in the attachments section of this article using the support ticket

  3. Add a copy of the lease with the form by going to Zoho Docs/ApartmentsofMelbourne/Landlords

  4. Call the Owners Corporation Manager to confirm receipt of order

 

FOR NORTHBANK - CENTRAL TOWER

Security access FOB’s are ordered from the Owners Corporation using a prescribed form, included payment and authority document. Before ordering a replacement or new FOB follow these steps:

LOST FOBS

  1. Raise a support ticket and assign to corporate services

  2. Confirm with the guest the FOB is missing and email them the information below

  3. Charge guests credit card for the lost FOB and/or keys

  4. Issue a team alert to say the FOB is missing

  5. Complete and send an order form using the form in the attachments section of this article using the support ticket

  6. ASK ND TO PAY FOR THE ORDER VIA BANK TRANSFER

  7. Add a copy of the lease with the form by going to Zoho Docs/ApartmentsofMelbourne/Landlords

  8. Call the Owners Corporation Manager to confirm receipt of order


FOR NORTHBANK - WEST TOWER

Security access FOB’s are ordered from the Owners Corporation using a prescribed form, included payment and authority document. Before ordering a replacement or new FOB follow these steps:

LOST FOBS

  1. Raise a support ticket and assign to corporate services

  2. Confirm with the guest the FOB is missing and email them the information below

  3. Charge guests credit card for the lost FOB and/or keys

  4. Issue a team alert to say the FOB is missing

  5. Complete and send an order form using the form in the attachments section of this article using the support ticket

  6. Call the Owners Corporation Manager to confirm receipt of order


FOR EMPIRE

Security access FOB’s are ordered from the Owners Corporation through our real estate agenr. Before ordering a replacement or new FOB follow these steps:

LOST FOBS

  1. Raise a support ticket and assign to corporate services

  2. Confirm with the guest the FOB is missing and email them the information below

  3. Charge guests credit card for the lost FOB and/or keys

  4. Issue a team alert to say the FOB is missing

  5. Email bm@empiremelbourne.com to request cancellation of existing or lost FOB

  6. Email realestate agent asking them to order a replacement FOB


EMAIL MESSAGE TO GUEST FOR ALL LOCATIONS:

We’re sorry that you have not been able to return your keys and, for your safety and that of other guests we have had to order a replacement security FOB and new set of keys for your apartment. The cost of these are as follows:

  • Security FOB $85

  • Registered Key Set $72

  • Key tag $5

  • Delivery $15

  • Installation $180

  • Subtotal $352 + GST

  • $387.20 INCL GST

This amount has been billed to your credit card, an invoice has also been sent to your email address. We encourage you to contact your travel insurance company as they may be able to assist. We apologise for any inconvenience this has caused.


    • Related Articles

    • APPOINTING NEW CREW MEMBERS

      In addition to our training and induction plan which articulates the recruitment process, this guide articulates the process for actually hiring people from an administration point of view. THIS FIRST PART IS COMPLETED BY PROPERTY MANAGERS OR ...
    • CREDIT CARD SECURITY HOLDS AND BONDS

      For the security of all guests it’s important we understand who is staying and collect important information. Our team use Apps to collect your name, address and phone number. We are required to also verify a valid photo ID i.e. a driver’s license or ...
    • AGODA BOOKINGS NEW PREPAYMENT PROGRAM

      UPC Plus Under ePass Collins St & Northbank have joined the AGP prepayment program where Agoda prepays for 12 months of expected bookings. Instead of charging many virtual cards, each booking will deduct off the prepaid amount like on a bank ...
    • ONBOARDING NEW APARTMENTS

      It’s important we follow a basic process for bringing new apartments into our network, this should help streamline the process and allow us to turn around a new apartment within 24 hours of getting keys. There are a number of activities that fall to ...
    • Ordering Cleaning supplies from XERO for PROMOCEAN

      Before placing any orders you must complete your weekly stocktake form to ensure nothing gets missed off and that you have plenty of stock to last. This can be found in Zoho Docs: \WEEKLY STOCKTAKE FORM Go to https://login.xero.com/ to raise a ...