APPOINTING NEW CREW MEMBERS - THE CONCIERGE TEAM

APPOINTING NEW CREW MEMBERS - THE CONCIERGE TEAM

In addition to our training and induction plan which articulates the recruitment process, this guide articulates the process for actually hiring people from an administration point of view.

THIS FIRST PART IS COMPLETED BY PROPERTY MANAGERS OR DEPARTMENT MANAGERS

MANAGERS WILL:
  1. Phone interview & shortlist
  2. One on one interview
  3. Reference check
  4. Recommendation & request to employ
    1. STOP - YOU MUST GET DIRECTORS APPROVAL BEFORE PROCEEDING
  5. Corporate support adds employee to HappyHR
Once the first three tasks above has been completed:
  1. Go Workdrive, CONCIERGE TEAM, HR and Concierge Team, EMPLOYEE CONTRACTS, current employees
  2. Create a folder with the new employees name
  3. Save resume, interview notes etc in this folder
  4. Create a support ticket and assign to corporate support – Apple, Select correspondence template 'HR - NEW CREW MEMBER'
    1. Subject: Create new employee and employee name
    2. Location: Where the person will be working
    3. Priority: High
    4. Classifications: HR
    5. Owner: Apple (CORPORATE SERVICES)
    6. SUBMIT
Go back into the ticket and press forward, email support@restassured.com.au

Complete the questions shown on screen and send the email

CORPORATE SERVICES WILL
Go to HappyHR and select subcompany
From sucompany menu click on ACTION and then click on INCOGNITO for the relevent business unit
Go to Organisational Chart
Locate a suitable spot for the new person to sit and, click on INVITE NEW EMPLOYEE
Based on the above information from the support ticket add the new employees name, email, start date and acceptance date (normally two days)








    • Related Articles

    • APPOINTING NEW CREW MEMBERS

      In addition to our training and induction plan which articulates the recruitment process, this guide articulates the process for actually hiring people from an administration point of view. THIS FIRST PART IS COMPLETED BY PROPERTY MANAGERS OR ...
    • MINIMUM CONTACT DETAILS FOR NEW BOOKINGS

      To provide excellence in customer services, it is critical that our Concierge Hosts are able to contact our customers before arrival and help them prepare for their stay.  Unfortunately, any reservation with incomplete details cannot be accepted and, ...
    • 3CX PHONE SYSTEM INSTRUCTIONS - MAKATI PHONE TEAM

      Key Points: We are using PC soft phones ONLY, we are no longer going to use the Yealink phones we have been testing An android app should be installed on mobile phones New headsets have been provided – see notes below At the beginning of your shift, ...
    • 3CX PHONE SYSTEM - MELBOURNE TEAM (INSTRUCTIONS FOR HOSTS)

      Key Points: We are using PC soft phones ONLY, we are no longer going to use the Yealink phones we have been testing An android app should be installed on mobile phones A windows app should be downloaded on company computers New headsets have been ...
    • ORDERING A NEW SECURITY FOB

      FOR COLLINS STREET Security access FOB’s are ordered from the Owners Corporation using a prescribed form, included payment and authority document. Before ordering a replacement or new FOB follow these steps: LOST FOBS Raise a support ticket and ...