FALSE ALARMS - FIRES - MELBOURNE FIRE BRIGADE CALL OUT FEES

FALSE ALARMS - FIRES - MELBOURNE FIRE BRIGADE CALL OUT FEES

In a genuine emergency call out fees for Melbourne Fire Brigade (MFB) are paid for by the state governments fire service levy fund. All our apartments contribute to this statutory charge. This fund pays and funds the (MFB). This fund pays for genuine fire emergencies and forms part of the fantastic network of first responders we have in Melbourne.

A false alarm occurs when the MFB attends an incident to find there is no emergency and there is no need for their firefighting skills or other expertise. An example of this is excessive smoke from cooking triggering a fire alarm, this is not a fire however the system knows there is a danger and dispatches emergency services automatically as required under the Building Code of Australia.

Where a false alarm occurs and, it is not a system malfunction then a cost may be billed by MFB to recoup its operating expenses. This fee is at the total discretion of the MFB and, is there charge, we do not add a mark-up or administration fee. The fee is based on a number of vehicles dispatched which is a minimum of two but can be more. Each vehicle is about $2500 per hour.

AM, I LIABLE FOR THE FEE?
Yes in most cases however, from experience the MFB often will waive the fee or simply not charge it in the first place. If they do charge a fee then you have the right to ask for a review and explain your circumstances. Ultimately, you are the person responsible for the call out and therefore liable.

IS THE BUILDING MANAGER LIABLE?
Only if the system is faulty, if there is smoke, or certain odours then the fire alarm system will activate correctly.

IS THE ACCOMMODATION OPERATOR LIABLE?
Only if the system is faulty. Ultimately each individual person is responsible for themselves and, its incumbent on a guest to take all necessary precautions. Whilst we carry a full range of insurances we cannot insure against negligence by a client or guest.

WHAT WILL HAPPEN NOW?
  1. We, Apartments of Melbourne will automatically capture your security bond. This amount will either be offset against your MFB bill or, refunded within 30 days, whichever happens first. This amount is only a partial payment towards the final amount charged by MFB.
  2. A copy of the MFB report will be made available to you
  3. We will wait to see if MFB raises an invoice, if it does, we will reach out to you about this and begin discussions.
  4. If after 30 days MFB has not raised an invoice, we will close the issue and refund your $500 fee. This DOES NOT mean your liability has ended.
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