CUSTOMER INTERNET WIFI TROUBLESHOOTING AT NORTHBANK

CUSTOMER INTERNET WIFI TROUBLESHOOTING AT NORTHBANK

Internet at Northbank is generally shared over a number of apartments, Almost all connections have now been moved to HarbourISP, however its important to check the spreadsheet link below to know who supplies internet and how its set up.


To edit this file, go to sheet.zoho.com and find the original file.

To see the current status of our Google WiFi Network open the Google Wi-Fi app on the host phone at Northbank. Each floor has been broken up into east and west and within these we have grouped the transmitters and repeaters. 

If a device is showing offline, you will need to go to the room and ensure its plugged in, if so, turn off, wait for a min and then turn on. In some cases, other devices may also be offline and restarting all of them may be needed to ensure the service is working.

Importantly, internet comes into the system via rooms marked as ‘TRANSMITTERS’ on the spreadsheet and, rooms marked as ‘REPEATERS’ simply share this data in a daisy chain

Google WIFI
We have several Google WiFi networks setup, these each can be checked and managed via the Google Wi-Fi App on the hosts phone. 

Direct to modem ADHOC
If an apartment is isolated or too far from another connection we have a specific modem router in that apartment from the supplier. 

TO ACCESS THE GOOGLE WI-FI DASHBOARD
  1. On the host phone go to the Google WiFi app
  2. In the app, select the network you are concerned about i.e. look at the spreadsheet, see the network name and find it in this left hand column

  3. The next screen shows the network status, to see individual device or apartment status by clicking on WIFI POINTS

  4. This will show you the current status and, you can test the network by pressing the test MESH button at the bottom of the page





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