3CX PHONE SYSTEM INSTRUCTIONS - MAKATI PHONE TEAM

3CX PHONE SYSTEM INSTRUCTIONS - MAKATI PHONE TEAM

Key Points:
  1. We are using PC soft phones ONLY, we are no longer going to use the Yealink phones we have been testing
  2. An android app should be installed on mobile phones
  3. New headsets have been provided – see notes below
  4. At the beginning of your shift, you must restart all devices and make a test call
  5. Calls between team members, should be made as video calls, we have spent large, so you have this capacity

Your new headsets will be supplied on Monday along with new Webcams to allow you to video call our Melbourne team.


CONNECTING YOUR HEADSET

  1. Plug these into your computer, they should just work


TURN ON PHONE SYSTEM EXTENSION

  1. Open your welcome message from 3CX, this contains your username and password for the cloud-based phone system.
  2. Click on this link to open the software: https://apartmentsofmelbourne.3cx.com.au/webclient
  3. Add this link to your Google Chrome setup so it opens every time automatically
  4. Login using your username and password
  5. Dial *777, this will give you a test call to test everything is working correctly


IF SOUND IS NOT COMING THROUGH HEADSET

  1. Change sound settings by clicking on the speaker icon at the bottom of your screen, right click and click on open sound settings
  2. Change audio output and microphone to the headset you are using

 

ADD THE SENNHESIER INTEGRATION APP

  1. Download the Sennheiser 3CX integration app, this should allow you to answer calls using the headset
  2. https://en-de.sennheiser.com/global-downloads/file/6978/Sennheiser_SDK_v2.4.3002_3CX_Plugin_v1.1.2705.exe
  3. Once the download is completed, complete the install

 

ADD THE 3CX APP TO CHROME

  1. This will allow you to call from Cloudbeds, Zoho desk etc. This is a Chrome plug-in and simply gets installed into your browser. Click on this link and complete install:
  2. https://chrome.google.com/webstore/detail/3cx-click-to-call/ingddacbmngapennhhfhnpjnaklakach

 

TRAINING RESOURCES

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